ARRIVAL AND DEPARTURE
Check In is 3.00pm on the day of arrival and Check Out is strictly 10.00am on the day of departure.
A $30.00 per hour penalty fee will be charged for late check-outs unless prior arrangements have been organised with a consultant.
Late check outs are not available during peak periods or for back to back bookings. Early arrival may be permitted by prior arrangement with a consultant.
The property is to be left in a clean and tidy state upon departure. This includes the following... dishes washed, dried thoroughly and put away, all food is to be removed from refrigerator(s) and cupboards. Dishwashers are to be left empty before you depart the property with all crockery & cutlery put away. Bathroom linen is to be left in the bathroom in which it was found.
Please ensure that the BBQ is cleaned after use with the provided BBQ wipes. If the BBQ is left unclean, this will incur a $30.00 cleaning fee. Every effort is made to ensure gas bottles (including house gas bottles) contain enough gas for your stay; however we are not able to predict if they will run out. In this case please call (03) 5568 3150 to arrange replacement as soon as possible.
Additional Cleaning Expenses (property left outside an acceptable state) -
Any nauseous cleaning will incur an additional charge at the discretion of Hearn's Port Fairy Accommodation management. A cleaning charge of $75.00 per hour will be incurred if this condition is not adhered to. This $75.00 per hour (per cleaner) cleaning charge is also applicable in the case that the property has taken outside the normal allocated cleaning time.
Please remember to take all personal belongings with you upon departure. No responsibility will be accepted by Hearn's Port Fairy Accommodation for any personal possessions left after departure. Any items left behind that need to be returned to you will be sent C.O.D. (cash on delivery). We agree to hold item(s) for a period of 1 month(s), after such time the item(s) will be donated / gifted to the local op-shop.
Rubbish bins are to be placed out each Sunday evening when occupying the property.
There are 3 bins: RED BIN is for the general waste, YELLOW BIN is for recycling and the GREEN BIN is for garden waste. Please use these provided bins appropriately indicated by colour above. Failure to place bins our or use as indicated will result in a $60.00 rubbish collection charge.
Either of the following may apply dependent on the arrangement made directly through an accommodation consultant, or as listed on our website...
- Pets are permitted at the property should there be prior arrangement made with the accommodation consultant or should you book a property that is listed as pet friendly. Should you bring your pet the following conditions must be adhered to: pets are not allowed on furniture, pets are not allowed in bedrooms, pet droppings must be picked up before you depart the premises, every effort to remove pet hair should be made or cleaning fees may be applied. Hearn's Port Fairy Accommodation will not, and does not accept any responsibility / liability for the welfare and care of your pets during occupying our holiday accommodation.
- Pets are not permitted at the property under any circumstances if the property is not listed as pet friendly
As a guest, you are responsible for any and all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner / agent. This includes replacing / recutting lost keys.
Hearn’s Port Fairy Accommodation reserve the right to further charge the credit card to recover reasonable costs to damage of the property and/or its furnishings during your stay.
After hours key lock out $75.00
Replacement of lost keys, remote controls (at cost)
$75.00 per hour for properties left unclean or for nauseous cleaning
Removal of excess garbage, boxes, bottles etc (at cost)
Damages / breakages to the above property (at cost)
$30.00 cleaning fee for unclean BBQ’s
Late departure fee ($30.00 per hour)
Unauthorised guests (at $20.00 per guest)
Any other incidental charges that may be incurred as per our Terms and Conditions of Tenancy which shall be deemed to form part of this agreement.
For damage and excess cleaning, we will automatically deduct the cost from the Saved Card facility if you have booked and paid through our secure online payment system. If you pay for your booking via direct bank deposit, cheque or in person, we will require your credit card details which will be held in lieu of a bond.
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