DEPARTURE INFORMATION -
DEPARTURE - Check out is strictly 10am on the day of departure throughout every booking season. A $30.00 per hour penalty fee will be charged for late check-out's unless prior arrangements have been organised with a consultant. Late check out's are not available during peak periods or for back to back booking's.
CLEANING - The property is to be left as you found it upon arrival. This includes the following... dishes washed, dried thoroughly and put away, all food is to be removed from refrigerator(s) and cupboards. Dishwashers are to be left empty before you depart the property with all crockery & cutlery put away. Bathroom linen is to be left in the bathroom in which it was found. After use, please clean the BBQ with the provided BBQ wipes that will be located in close proximity to the provided BBQ. Every effort is made to ensure gas bottles (including house gas bottles) contain enough gas for your stay; however we are not able to predict if they will run out. In this case please call (03) 5568 3150 to arrange replacement as soon as possible.
Additional Cleaning Expenses (property left outside an acceptable state) -
Any nauseous cleaning will incur an additional charge at the discretion of Hearn's Port Fairy Accommodation management. A cleaning charge of $50.00 per hour will be incurred if this condition is not adhered to. This $35.00 per hour (per cleaner) cleaning charge is also applicable in the case that the property has taken outside the normal allocated cleaning time.
DAMAGE/REPAIRS/LOSS - As a guest, you are responsible for any and all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner / agent. This includes replacing / recutting lost keys.
NUMBER OF OCCUPANTS - The number of guests of the holiday accommodation premises must not exceed the number of beds provided or the number agreed to with the consultant at the time of booking request. Termination of the booking may occur if this is breached. Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited without exception. In the instance of any additional sleeping arrangements a guest surcharge may apply.
PETS - If pets were permitted at the property, prior to departure pet droppings must be picked up before you depart the premises, every effort to remove pet hair should be made or cleaning fees may be applied.
RUBBISH BINS - Rubbish bins are to be placed out each Sunday evening when occupying the property. There are 3 bins: RED BIN is for the general waste, YELLOW BIN is for recycling and the GREEN BIN is for garden waste. Please use these provided bins appropriately indicated by colour above. Failure to place bins our or use as indicated will result in a $40.00 rubbish collection charge.
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